888 Contact Email

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We’re available toll-free, 24/7 to assist with payments and customer support.

Customer Service: (877) 650-4249
AdvancePay Automated Payment System: (800) 483-8314
Trust Fund Automated Payment System: (888) 988-4768
PIN Debit Automated Payment System: (855) 706-2445

Contact Direct Express customer service. You can call Direct Express at (800) 333-1795 toll free number, fill out a contact form on their website www.usdirectexpress.com, or write a letter to Direct Express, P.O. Box 245998, San Antonio, Texas, United States. Established in 1997, 888.com quickly developed its brand and reputation as the market leader in the global online gaming industry. The 888.com brand was founded with the principles of trust and credibility at its core, defining the ethos for the company’s activities to this day. 888.com has consistently demonstrated a clear focus on enriching your gaming experience. 888casino is a multiple award-winning online casino that first opened its doors back in 1997. Today it boasts over 1000 top games enjoyed by over 17 million players worldwide. 888casino is licensed and regulated by the UK Gambling Commission and the Governments of Gibraltar and Malta. 888 Holdings plc has been listed on the London Stock Exchange since 2005. 88casino offers a wide. 888casino Support Center. We are here to help you with anything you need. Contact State Farm® through our self service features, phone, email, or mail. We’re here to help. Health claims 866-855-1212.

Visitor Customer Service
Available 6AM – 4PM MST Monday – Friday, 7AM – 4PM MST Saturday – Sunday
Visitor Support: (855) 208-7349

Casino

Note: Some facilities (including those served by companies that GTL acquired, such as DSI and VAC) have dedicated phone numbers and are listed below. If your facility is not listed below, please use one of the four toll free numbers listed above for payments and customer support.

DSI Customers

DSI Customers

AdvancePay or Prepaid Phone Accounts:

24/7 Automated System & Customer Support: 888-949-3303

Inmate Trust Accounts:

(Note: Limited only to those facilities indicated elsewhere on ConnectNetwork.com)
24/7 Automated System: 888-988-4768

Other Issues:

Customer Service: 888-949-3303 Customer Service Hours of Operation: Mon – Fri – 7 am – 9 pm (EST), Sat 8 am – 5 pm (EST), Closed Sunday and major holidays

VAC Customers

VAC Customers

888

AdvancePay or VConnect Prepaid Phone Accounts:

24/7 Automated System & Customer Support: 800-913-6097

Inmate PIN Debit Prepaid Phone Accounts:

Washington DOC 24/7 Automated System: 866-669-9975

Other Issues:

Customer Service: 800-786-8521 Customer Service Hours of Operation: Mon – Fri – 8 am – 7 pm (CST)

Alameda County, CA Customers

Alameda County, CA Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 800-483-8314

Inmate PIN Debit Prepaid Phone Accounts:

24/7 Automated Payment System: 855-706-2445
(Please reference Site ID 167)

California DOC Customers

California DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 866-607-6006

Inmate Trust Accounts:

24/7 Automated Payment System: 866-607-6006
(Please reference Site ID 256)

Colorado DOC Customers

Colorado DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 800-483-8314

Inmate Trust Accounts:

24/7 Automated Payment System: 888-988-4768
(Please reference Site ID 147)

Florida DOC Customers

Florida DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 866-732-9098

Michigan DOC Customers

Michigan DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 855-466-2832

Inmate Trust Accounts:

24/7 Automated Payment System: 888-988-4768
(Please reference Site ID 117)

Ohio DRC Customers

Ohio DRC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 800-483-8314

Direct Remit Billing (DRB) Accounts:

Customer Service: 800-231-0193

Inmate PIN Debit Prepaid Phone Accounts:

24/7 Automated Payment System: 888-265-1238
(Please reference Site ID 86)

Inmate Trust Accounts:

24/7 Automated Payment System: 888-988-4768
(Please reference Site ID 86)

Other Issues:

Customer Service: 877-650-4249 odrccustomerhelp@gtl.net

South Dakota DOC Customers

South Dakota DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 800-483-8314

Inmate PIN Debit Prepaid Phone Accounts:

24/7 Automated Payment System: 855-706-2445
(Please reference Site ID 148)

Tennessee DOC Customers

Tennessee DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 800-483-8314

Inmate PIN Debit Prepaid Phone Accounts:

Please reference Site ID 103

Customer Service:

877-650-4249

Washington DOC Customers

Washington DOC Customers

AdvancePay or VConnect Prepaid Phone Accounts:

24/7 Automated Payment System: 800-483-8314

Customer Service: 877-650-4249 Monday – Friday, 7 am – 11 pm (CST), Saturday, 8 am – 7 pm (CST)

Inmate PIN Debit Prepaid Phone Accounts:

24/7 Automated Payment System: 866-669-9975
(Please reference Site ID 150)

Customer Service: 800-786-8521 Email: customerservice@vaci.com

Money Order Information:

Money orders for prepaid and inmate debit phone accounts can be mailed to the address below. Money Orders for your prepaid phone account must include your 10 digit phone number and for an inmate’s debit phone account must include the inmate’s ID number.

Inmate Pin Debit:
VAC
Dept 2430
PO Box 122430
Dallas, TX 75312-2430

Advance Pay Accounts:
Advance Pay Service Dept
PO Box 911722
Denver, CO 80291-1722

AdvancePay Opt-Out?

Did you opt-out of receiving automated calls from GTL about your AdvancePay account, but change your mind? Reactivate your reminder calls here.

Contact Us via Email

Although calling one of the phone numbers listed above is the fastest and best way to have your question or concern resolved, if you prefer to send us an email, complete this form.

When contacting us via email, do not send your credit or debit card information with your request. Only when this information is required to assist you with your inquiry, will one of our representatives ask you for your credit or debit card information.

How
NOTICE – Call Recording and Call Quality Disclaimer The quality of telephone calls to wireless devices and cordless phones that receive voice transmission via radio frequencies as opposed to over wires or cables may vary based on, among other things, a person’s movement, tower location and signal strength at any given point in a call. Accordingly, the quality and integrity of calls to cell phones and cordless phones cannot be guaranteed and dropped calls to cell phones will not be routinely refunded. Complaints concerning dropped calls and call quality from inmate facilities are investigated at the call origination point for the purpose of ascertaining whether an issue exists with the telephone equipment from which the call is placed.

We’re available toll-free, 24/7 to assist with payments and customer support.

Customer Service: (877) 650-4249
AdvancePay Automated Payment System: (800) 483-8314
Trust Fund Automated Payment System: (888) 988-4768
PIN Debit Automated Payment System: (855) 706-2445

Visitor Customer Service
Available 6AM – 4PM MST Monday – Friday, 7AM – 4PM MST Saturday – Sunday
Visitor Support: (855) 208-7349

Note: Some facilities (including those served by companies that GTL acquired, such as DSI and VAC) have dedicated phone numbers and are listed below. If your facility is not listed below, please use one of the four toll free numbers listed above for payments and customer support.

DSI Customers

DSI Customers

AdvancePay or Prepaid Phone Accounts:

24/7 Automated System & Customer Support: 888-949-3303

Inmate Trust Accounts:

(Note: Limited only to those facilities indicated elsewhere on ConnectNetwork.com)
24/7 Automated System: 888-988-4768

Other Issues:

Customer Service: 888-949-3303 Customer Service Hours of Operation: Mon – Fri – 7 am – 9 pm (EST), Sat 8 am – 5 pm (EST), Closed Sunday and major holidays

VAC Customers

VAC Customers

AdvancePay or VConnect Prepaid Phone Accounts:

24/7 Automated System & Customer Support: 800-913-6097

Inmate PIN Debit Prepaid Phone Accounts:

Washington DOC 24/7 Automated System: 866-669-9975

Other Issues:

Customer Service: 800-786-8521 Customer Service Hours of Operation: Mon – Fri – 8 am – 7 pm (CST)

Alameda County, CA Customers

Alameda County, CA Customers

Contact

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 800-483-8314

Inmate PIN Debit Prepaid Phone Accounts:

24/7 Automated Payment System: 855-706-2445
(Please reference Site ID 167)

California DOC Customers

California DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 866-607-6006

Inmate Trust Accounts:

24/7 Automated Payment System: 866-607-6006
(Please reference Site ID 256)

Colorado DOC Customers

Colorado DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 800-483-8314

Inmate Trust Accounts:

24/7 Automated Payment System: 888-988-4768
(Please reference Site ID 147)

Florida DOC Customers

Florida DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 866-732-9098

Michigan DOC Customers

Michigan DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 855-466-2832

Inmate Trust Accounts:

24/7 Automated Payment System: 888-988-4768
(Please reference Site ID 117)

HowOhio DRC Customers

Ohio DRC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 800-483-8314

Direct Remit Billing (DRB) Accounts:

Customer Service: 800-231-0193

Inmate PIN Debit Prepaid Phone Accounts:

24/7 Automated Payment System: 888-265-1238
(Please reference Site ID 86)

Inmate Trust Accounts:

24/7 Automated Payment System: 888-988-4768
(Please reference Site ID 86)

Other Issues:

Customer Service: 877-650-4249 odrccustomerhelp@gtl.net

South Dakota DOC Customers

South Dakota DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 800-483-8314

Inmate PIN Debit Prepaid Phone Accounts:

24/7 Automated Payment System: 855-706-2445
(Please reference Site ID 148)

Tennessee DOC Customers

Tennessee DOC Customers

AdvancePay Prepaid Phone Accounts:

24/7 Automated Payment System: 800-483-8314

Inmate PIN Debit Prepaid Phone Accounts:

Please reference Site ID 103

Customer Service:

877-650-4249

Washington DOC Customers

Washington DOC Customers

AdvancePay or VConnect Prepaid Phone Accounts:

24/7 Automated Payment System: 800-483-8314

Customer Service: 877-650-4249 Monday – Friday, 7 am – 11 pm (CST), Saturday, 8 am – 7 pm (CST)

Inmate PIN Debit Prepaid Phone Accounts:

24/7 Automated Payment System: 866-669-9975
(Please reference Site ID 150)

Customer Service: 800-786-8521 Email: customerservice@vaci.com

Money Order Information:

How To Contact 888

Money orders for prepaid and inmate debit phone accounts can be mailed to the address below. Money Orders for your prepaid phone account must include your 10 digit phone number and for an inmate’s debit phone account must include the inmate’s ID number.

Inmate Pin Debit:
VAC
Dept 2430
PO Box 122430
Dallas, TX 75312-2430

Advance Pay Accounts:
Advance Pay Service Dept
PO Box 911722
Denver, CO 80291-1722

AdvancePay Opt-Out?

Did you opt-out of receiving automated calls from GTL about your AdvancePay account, but change your mind? Reactivate your reminder calls here.

888 Casino Contact Email

Contact Us via Email

888 Poker Contact Email

Although calling one of the phone numbers listed above is the fastest and best way to have your question or concern resolved, if you prefer to send us an email, complete this form.

When contacting us via email, do not send your credit or debit card information with your request. Only when this information is required to assist you with your inquiry, will one of our representatives ask you for your credit or debit card information.

888 Poker Contact Email

NOTICE – Call Recording and Call Quality Disclaimer The quality of telephone calls to wireless devices and cordless phones that receive voice transmission via radio frequencies as opposed to over wires or cables may vary based on, among other things, a person’s movement, tower location and signal strength at any given point in a call. Accordingly, the quality and integrity of calls to cell phones and cordless phones cannot be guaranteed and dropped calls to cell phones will not be routinely refunded. Complaints concerning dropped calls and call quality from inmate facilities are investigated at the call origination point for the purpose of ascertaining whether an issue exists with the telephone equipment from which the call is placed.